FAQ

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Your warranty claim can be completed in 4 steps, seen below. Should you have questions or need help filing a warranty claim on a Ventamatic product, please contact 1-800-433-1626 or email rtv@bvc.com.


Step 1: Fill out a Warranty Request Form 

Please send back a completed copy of the Warranty Request Form, as well as a copy of your receipt / proof of purchase.


Please return completed form and proof of purchase using one of the following three methods: 

• Email - rtv@bvc.com

• Fax - (940) 325-9311 

• Mail - 422 Lee Road, Mineral Wells, TX 76067  


Step 2: Return Authorization Number

You will receive a copy of the Return Authorization Number and Return Instructions.


Once our Returns Department receives your completed Warranty Request Form and Proof of Purchase, we will generate a Return Authorization Number. This Return Authorization Number is assigned to you, along with return instructions. The Return Authorization will list a number. This number will be the number that you will send product/part back on, as well as being the number your replacement parts will ship out on. 


Step 3: Returning Product

Ventamatic manufacturer warranty covers parts only and requires certain parts be returned back to the vendor before replacements are shipped out.

Your Return Authorization will tell you what parts, if any, need to be returned back to the vendor, the address to return product, and any additional notes you may need. Please note: The customer is responsible for shipping costs to return the defective part, and in return Ventamatic will be responsible for shipping cost to ship the new part to the customer.

Make sure you include to following when you are ready to ship:

• The Return Authorization Number (you can send in a copy of the Return Authorization that was sent to you, or simply label your return with the number given to you)

• Mail the requested part(s) back to vendor using the address listed on the Return Authorization


Step 4: New Product

Once your defective part arrives at the manufacturer, your replacement will be on its way within the estimated 7-10 business days.

When defective part arrives, our returns department is notified and a no charge sales order is generated, and your replacement part(s) will then be packaged, and sent out to you. 


Additional Information:

What items are required to be returned?

 

 ----------

What items are not returned?

✔ Motor Replacements
✔ Solar Panels
✔ Misting Fan Pumps
✔ Units without Replacement Parts

 

✘Switch
✘Belt
✘Thermostat
✘Bearings
✘Fan Blade


* Please note the following:
- Manufacturer Warranty covers parts only 
- Manufacturer Warranty does not cover whole units, labor, or returned shipping
- Manufacturer Warranty covers manufacture defects and does not cover any damages or defects due to personal harm or misuse.
- Return Authorization Number does not guarantee that your warranty is approved.


For more information on warranties with Ventamatic, please visit the Falco Insurance page: CLICK HERE


We're sorry you're having trouble! We have many resources available to help, including a self-service guide and chat services with tech support. See the list below!

  • GUIDE:https://mymaxxair.zendesk.com/hc/en-us
  • CHAT WITH TECH SUPPORT: Our Live Chat feature is available in the lower righthand corner of your screen--simply click the Support bubble to get in touch or leave us a message after hours!
  • CALL US: 800-433-1626 from 8 AM to 5 PM CST Monday through Friday
  • E-MAIL US: techsupport@bvc.com

We're happy to help!

You can browse parts compatible with your model using the Products section located at the top of this page. Once you find your product, click the Parts & Accessories tab to view all parts we currently offer for your unit.

If you need further help, don't hesistate to use our Live Chat feature, submit a request, or call us toll free at 800-433-1626 for further assistance. Our staff is available Monday through Friday from 8 AM - 5 PM CST.

Please note that replacement parts are only intended for use with products manufactured by Ventamatic, Ltd. Use or installation of parts outside of Maxx Air products are at the customer's discretion and may void any warranty extended on the part. Ventamatic is not responsible for issues arising from parts used or installed outside of Ventamatic products.

We sell to many reputable vendors online - our site links directly to our partners USFanco, Amazon, and Home Depot on each product page for easy access. However, you can also find our products on many other online retailer sites such as Lowe's, Sam's Club, AutoZone, Tractor Supply Company, and more! 

For questions about additonal online vendors, or where to find our products in store, please get in touch with us!

We're happy you're interested in carrying our products! Please contact us to get in touch with a sales manager who will guide you through our retailer setup process. 

Please reach out to us! A sales manager will be in touch to learn your needs. Click here to be forwarded to our contact form.