Returns & Replacements
If you are unsure about the item you are ordering, please call 1-800--433-1626 toll-free and our trained professionals will be sure that the item will work for your application.
Should a product arrive broken or damaged, please notify us immediately by phone or chat ticket. Our customer service agents will generate a call tag or pickup for the item and begin the replacement or credit process. Please be sure to keep the original packaging to send the item back to us. In some cases, we may have you destroy the item in the field, rather than send it back to us. It is your choice to trash, recycle or donate these items.
Please be sure to check your items within 5 business days of receipt. Any damage claims made after the 5 day window will be dealt with on a case by case basis.
Item returns not due to defect will be subject to a 20% restocking fee and cost of return shipping.
Privacy & Security
Maxx Air's web servers automatically recognize and collect information only for internal review and then discard it. Email addresses are not automatically collected. Maxx Air uses this information it collects to improve functionality, like search and site navigation, not for external marketing purposes. Maxx Air does not share any information with third parties.
Telephone numbers provided on-line will be called only if Maxx Air has questions specific to your request. If users sign up for texts, users consent to receive marketing text messages (e.g. promos, cart reminders) from Maxx Air, including messages sent by autodialer. Msg & data rates may apply. Msg frequency varies. Users may opt out at any time.
If users provide their email or mailing address, Maxx Air will send notifications, such as order confirmations, via email. Users may also receive occasional offers from Maxx Air or Maxx Air's special partners. Users may opt out at any time.
Contact Maxx Air to update or remove personal information.
In the future, Maxx Air may update this privacy policy to reflect unanticipated practices not outlined in this policy. These changes will be posted to the website, and users are invited to occasionally review the privacy policy.